I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. Virgin Media: TiVo® service. We have tried plugging it into the only box we found it would fit but no luck. Re: No Virgin Media wall socket internally. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. Some properties do not have a wall socket, only a cable. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. wall socket. Pop them out and see. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. We would like to show you a description here but the site won’t allow us. to be phone lines. Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Indeed, I just took further photos which may help illustrating. No Virgin Media Wall Socket on 13-04-2022 14:47. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Can you help? - 5401771. Everything is converted to specialised triple screened coaxial cable. on 25-09-2022 15:41. Sometimes there is no wall box, just a trailing cable. But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. Room 1 - install a twin RJ45 socket on the inside wall by the router. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051What confuses some people is the push-on connector provided. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. 0 Kudos. These enter my house via an air brick/vent very close to. We do not have an internal VM box to plug the round ended cable into. If possible, I would like to get rid of this rather ugly white. The new ones are just screws, the old style Telewest ones are like star shaped head. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Phone. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Alternatives to Super Hub 2. Feb 22, 2022. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. 4cm) crater. Apart from the set up, he clearly explained the current situation and how it works. It also protects the network from 240 volts being fed to it by faulty TVs in your home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall box may be branded with the logos of an old cable TV company (not VM). Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 30-12-2022 13:33. Preparing for Landline changeover to fibre. My Virgin Media App. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Virgin Media;. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I expect it is a male F plug on the cable, they don’t make female F plugs. we’ve just moved in to our new house. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Find me on , Google+, and Linkedin. Failing this. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. The house is a new build, there's no lead in the paint, no aquarium or anything like that. They'll then install a fibre socket inside. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. My previous sky microfilter attached here. You'll have to cut the cable and seal the hole up. Explain what needs to be done and book an engineer visit. But the coaxial cable came with the kit is cable con 4. Sometimes there is no wall box, just a trailing cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. . It is likely you will be waiting a few days. Chris. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). I wanted. . It should be free of charge. Should’ve checked this before I ordered. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. The cable in the second picture is the one you need to connect too. Or if the other end of the white cable is in a more useful. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. on 31-12-2021 10:47. Any extension that you create after the main socket is your responsibility. Feb 22, 2022. Re: cable not fitting wall. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. I have also checked outside and there is no box either on my property or on my boundary wall. Their is Virgin media wall socket. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Posts. Step 4. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. Inside the External Wall Box – FTTP RFoG Node. There’s even no BT wall socket. cheshire_man. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. The problem is the Hub is in my Study and the - 4964746. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. on 30-12-2022 13:33. You need to go outside and locate the brown or grey omnibox on the wall. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. So tiny joule protectors must be safe. on 12-01-2023 10:45. Sorry to hear of the lack of wall socket on the inside of your property. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. The pre-install team number is 0800 052 1734. Need Virgin Wall Socket - require "written confirmation" of what it entails. There should be a wall mounted box somewhere inside that has an F socket on it. Browse Virgin Media Virgin Media Community. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Get the Hub ready by connecting the wires. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Re: No wall socket. Account - Mobile. SpeedQuickStart, set up and connections. Customer since 1993. signed up and was given the option of self installation. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. a week ago. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. . 1. remove the VM wall box 2. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. This video will show you how to install a Virgin Media extension cable. Sometimes there is no wall box, just a trailing cable. The block box on second picture is an amplifier for terrestrial TV. Tried looking but can't see a way to book an engineer for this? Thanks. Don’t plug the power cable into a plug socket yet. Try plugging the cable you can see into the hub to see if it works. You may need to use the. on 15-02-2022 10:03. I am going to cancel. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. You can visit the website virginmedia. Re: No wall socket. I found this which seems to be hollow. See the attached photo. Thank you for your post. I was told when purchasing the broadband package that fi. I need to plug the isolator cable into the Virgin Media wall socket. Broadband and TV deals. It has two outputs on the left of the wall box. Some properties do not have a wall socket, only a cable. It may just be a cable rather than an internal wall box. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. My Virgin Media App. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Joining in Options. I have received our virgin media Hub but I am unable to plug it in to the wall socket. Virgin Media; My Virgin Media; Shop; Help;. Browse Virgin Media Virgin Media Community. both appear. However, as I have been trying to set this up, I noticed that I - 5055231Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. . Try taking the cover off to see if there is a cable inside with a plug on the. 168. This video will show you how to install a Virgin Media extension cable. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Virgin Media has been accused of leaving holes in people's walls and not following up complaints to fix the damage. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Explain what needs to be done and book an engineer visit. Try tracing the cables back to the house from the brown box outside. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. It works fine and my router (which is the black box in Picture 2),. on a domestic hub you look at the values thus. self install. Rich says: August 9, 2022 at 5:55 pm. Entertain me; Broadband Deals. Phone. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. I have only got one rectangular shaped white socket. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. The cables from the external box lead to a Bt open reach socket and a blank socket. . It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. No virgin media wall socket. Hi Virgin Media, I'm also having the exact same problem. 1 ACCEPTED SOLUTION. Stream from Virgin Media. Explain what needs to be done and book and engineer visit. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. on 15-02-2022 10:03. These are designed to push over the screw thread on the socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Thanks for your post. There are multiple different branded wall boxes inside our flat but none. Call the Pre-installation and delivery team on 0800 052 1734. on 05-04-2023 09:20. If it is a loose cable only, you will need one of these to connect the Quickstart cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I have only got one rectangular shaped white socket (Shown. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. If you have more than one located on different floors, try to place one directly over the other. My previous sky microfilter attached here. Hello! I was told I could do a self install kit for my broadband installation next week. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. It is surface clipped usually. You can get a small female to female connector at B&Q/Amazon to join two cables together. Virgin cables must only be provided by isolated sockets provided by Virgin Media. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. The pre-install team number is 0800 052 1734. . Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. In the UK, one is rarely seen in 20 years. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Tuning in. u just run a long cable from the box inside to whatever room u want. We have tried plugging it into the only box we found it would fit but no luck. Browse Virgin Media Virgin Media Community. A master socket is the main socket for the phone line in your home, not an extension socket. We need to remove the box inside aswell to decorate. You should see a cable going through the wall and if you trace this inside, you should get the cable. Sign in . I don’t it is fibre cable. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. 1) remove the attenuator from the existing cable, plug it into back of hub. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Virgin will not remove them. 100. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. The isolator has a terminator cap (marked below) fitted to the open end. Networking and WiFi. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. If you can get Quickstart, you can choose one of two delivery options. The Openreach sockets do not work for Virgin Media. On the day of activation, connect your new router to the master phone socket. Entertain me; Broadband Deals. ahhh the rubbish that is CS - you could try this. Security matters. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. 100. Virgin Mobile. These are the parts I could find, they were screwed into the end on the coaxial cable. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Location. If you look into the back of your Hub, you'll see a port. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. My VM Router is is my office adjacent to hall. You can also identify a split socket looking at the side. Virgin Media; My Virgin Media; Shop;. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you're happy with this and for the charge we can make the arrangements for you 🙂. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?24 Jan 2007. Got my virgin media self install kit but I don't have a virgin socket. For a wires-free alternative, you could use a cordless phone setup. Account - Cable. 9. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. RedTomato said: I removed my Virgin cable about a month ago. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. 14,065. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Don’t worry that it is not a threaded plug. VM guy was happy with that and did a nice neat job inside. on a domestic hub you look at the values thus. Account - Cable. But I have no Virgin Media Wall socket in my house. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. Broadband and phone deals. Sign in . Connect the Hub’s power cable with the blue tab. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Wiring diagram for virgin mediaVirgin media tv v6 box isn't losing one of its best features yet Productivité comédie gonfler box internet fibre subvention impliquerVm cable to fibre upgrade experience?. If there. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. No, any cables within the house can be touched as much as the householder wants to touch them. Mobile Your Account. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Virgin media wall socket wiring diagram. Or wait here a day or two for a VM Mod to pick this up. master phone socket. Hi, Same problem here. . The cables from the external box lead to a Bt open reach socket and a blank socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. on 31-12-2021 10:47. The wall box may be branded with the logos of an old cable TV company (not VM). These enter my house via an air brick/vent very close to. £8p/m extra or included with Gig1 or Volt. There are two options for to your TV. However, I do not have any of the specified wall sockets available. That is the missing power supply. 0 Kudos. Getting started & FAQ. QuickStart, set up and connections. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). on 12-01-2023 21:04. Phone. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. log into hub3 - 192. Options. no virgin media wall socket on 01-12-2022 10:05. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Virgin Mobile. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. . on 17-10-2022 15:06. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Options. . Let us know if there's any further issues. Admittedly these will make more sense if you already have a basic. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. You need to go outside and locate the brown or grey omnibox on the wall. Hello, i registered VM broadband and scheduled to delivery on 1st September. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. Paul_DN. Up to 3 WiFi Pods if needed. I do not have a virgin media wall socket so I cannot set up my kit. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. TV box - 15 mins. Reply. I found this wire that looks like Cable con 3. 3 Kudos Reply. on 15-04-2023 16:54. 29-12-2022 20:58 - edited 29-12-2022 21:00. I have signed up as a new user for Virgin Fibre. Go to virginmedia. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Explain what needs to be done and book an engineer visit. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. The cable could be hidden within, or behind, furniture. Virgin Media FTTP. Do a Google search on. Re: No Wall Socket for Quickstart. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. So you can either unscrew this one & push on the connector provided in the Quick Start pack. CryptoRobert_P. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Tudor. You can also check for a loose cable as not all properties have a socket. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. I am happy to help with this. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. Options. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. With our services we do need to install our own sockets. We would like to show you a description here but the site won’t allow us. Use a simple coupler to join the VM cable from the wall to the connecting lead to. My Virgin Media App. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Thank you for your post and welcome to the community. All the cabling is the property of Virgin Media and must not be touched. I have tried to contact vm but I don’t have a landline number so they w. • Check the connection is tightly connected, it will make a 'click' noise.